We are excited to announce the latest enhancements to the AppEQ platform in our October release. This update is designed to foster better integration and provide customized reporting solutions, making your workflow more intuitive and data-driven. With new Slack integration and personalized reporting features, we're bringing more flexibility and collaborative possibilities to your fingertips. As always, our goal is to evolve with your needs, ensuring a seamless and enriched user experience. Dive into the details below to learn more about the new functionalities that are now available.
1. Slack Integration:
Functionality: Enhance your communication workflow with our new Slack integration. Now, you can access Slack directly from the AppEQ widget, which is also available in your inbox and wherever else you use the widget. This integration bridges the gap between your messaging channels and customer insights, making collaboration smoother and more context-driven.
Channel Integration: Customize your widget by integrating up to three Slack channels, ensuring that relevant conversations are just a click away.
Multi-Channel Support: Account-specific Slack icons indicate which accounts are connected to Slack, providing a clear visualization of your integrated communication channels.
Salesforce Overlay: Experience the convenience of having Slack on top of Salesforce, facilitating seamless discussions around customer data.
Redirect Functionality: Clicking on a channel will redirect you to the respective Slack channel, making navigation between platforms effortless.
2. My Reports:
Customized Data Aggregation: With the 'My Reports' update, curate and access your crucial data all in one place. Provide us with your data preferences, and the AppEQ team will configure a custom interface tailored to your requirements.
Customized Reports: Get tailored reports based on your organization's unique needs. Whether it's sales, customer engagement, or any other metric..
Easy Access: Access your customized reports right from the Extension, for instance, from the Notes Widget, keeping all necessary information at your fingertips.
Interactive Dashboard: Explore your data in-depth with the drill-down functionality on the Dashboard Report, allowing for a granular view of your metrics.
User-Friendly Resizing: Adjust the dashboard view based on your preference, ensuring a user-centric experience while navigating through your reports.
