An effective early warning system allows your team to focus on strategic tasks while automatically monitoring potential issues that could impact account health. It helps you identify and address problems before they escalate, improving customer satisfaction and reducing churn.

Setting up your early warning system:

AppEQ allows you to configure alerts for various metrics that indicate potential issues. Here are some examples of early warning signals you can set up:

1. Ticket volume and priority: Be alerted when the number or severity of support tickets increases beyond a set threshold.

2. Customer responsiveness: Get notified if a customer hasn't responded to communications within a specified timeframe.

3. Business review schedule: Receive reminders when business reviews are overdue.

4. Key stakeholder changes: Be informed when a customer champion leaves the company or changes roles.

5. Usage patterns: Set alerts for significant drops in usage, no usage, or usage below the median for similar accounts.

Remember, the key to an effective early warning system is finding the right balance. Set thresholds that catch genuine issues without overwhelming your team with false alarms.

With AppEQ's Early Warning System, you'll always stay one step ahead, ensuring your customers receive timely attention and support when they need it most.